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Title: The Role of In-Flight Service Quality on Value for Money in Business Class: A Logit Model on the Airline Industry
Authors: Atlı-Eklioğlu, Özlem
Bakır, Mahmut
Akan, Şahap
Keywords: in-flight service quality
value for money
business class
Airline Industry
Issue Date: 2019
Publisher: Mdpi
Abstract: The main purpose of this study was to investigate the effect of in-flight service quality on value for money for business passengers in airlines. In this study, in-flight service quality included four dimensions-seat comfort, staff service, food and beverages, and in-flight entertainment-while value for money was used as a dichotomous variable. In the study, 1096 business passenger reviews were employed through secondary data. Logistic regression analysis was used to investigate the relationships between the variables and finally the success of classification was tested by the ROC (Receiver Operating Characteristics) curve. As a result, the findings indicate that the proposed logit model sufficiently explains the relationship between in-flight service quality and value for money in business passengers. Moreover, the study provides a deep understanding of how passengers perceive in-flight service quality in business class. The study also reveals that seat comfort has the highest impact on value for money.
ISSN: 2076-3387
Appears in Collections:Havacılık Yönetimi Bölümü Koleksiyonu
Mimarlık Bölümü Koleksiyonu
Scopus İndeksli Yayınlar Koleksiyonu
WoS İndeksli Yayınlar Koleksiyonu

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